• Shipping & returns

    Within 14 days after receiving your order you can still remember and send the item unopened back. Keep your shipping receipt. When returning the item must be unused and in good condition. Shipping costs are not reimbursed by Boisnard Music.

    How do you return an order?
    If you want to return an order, do this easily via our return portal.

    Go to return portal: https://wavy-earplugs.shipping-portal.com/returns/procedure/parcel/

    Follow the following steps to return your package:

    1 go to return portal 
    2 View shipment
    3 Return details
    4 Select delivery point
    5 Confirmation
    6 Print return label
    7 Send package

    You will receive a shipping receipt - keep it until your return has been fully processed.
    You are responsible for the correct return of the item. Make sure you can show that.

    Return handling
    Within a week of having thought up, we will give you your money back to you via the payment method you have chosen. We will wait with refund until we have received the returned or until you have demonstrated that the order has been returned. If you have chosen to pay afterwards, you will receive an adjusted invoice or the invoice will be cancelled. You will receive a message from AfterPay.

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